退款和退貨政策

退換貨政策

客戶退款及退貨

1. 請閣下於訂購前細閱個別產品訂明的退貨或更換政策。

2. 如閣下於收貨後發現產品出現產品已損壞 /包裝不完整、使用期限少於30日（註明為短使用期限的產品及特別標示使用期限的特賣品除外）、出現品質問題或遺漏或錯誤送遞產品，可於收貨日期的二十四 (24)內向本店申請退貨，惟閣下需符合下列先決條件： –

(a) 提供有效證明要求退貨物品的詳情；

(b) 出示有效文件 / 證據證明有問題之產品於本店購買；

(d) 要求退貨商品未經使用，並處於原先出售的狀態及未經使用。

3. 閣下符合上述第2項的要求及本店認為滿意，可以安排保持適當溫度及自攜到大角咀倉庫退貨。（退貨不設上門回收，必須親身到倉庫退貨）

4. 不接受如因人為損壞或因不滿意狀況（如肥瘦度，厚薄度等因素）或因收貨後閣下以不恰當的貯藏方式處理等私人理因退貨。

5. 收到退貨後，會提供退款表格給予客戶填充，退款會安排在填表後30天返還，返還方式按客戶付款方式處理。

我們保留權利可就任何合理理由不接納或取消訂單，包括但不限於：

3.6. 閣下所訂購的商品並無足夠存貨；

3.7. 我們未能就閣下的送貨地點安排送貨；

3.8. 閣下所訂購的商品涉及人為或電腦問題而有任何資料出現錯誤。

3.9. 倘若我們無法提供閣下訂單上的任何商品，我們會在收到訂單後三個工作天內以電話／電郵／短訊／Whatsapp 與閣下聯絡，作進一步安排。

3.10.倘若閣下訂單被取消，我們將以電話／電郵／短訊／Whatsapp 通知閣下，並於閣下訂單取消起計30天內將款項以原有付款方式退回閣下。閣下同意我們毋須就任何不滿而作出任何賠償。

我們保留隨時暫停、終止或更改任何與會員積分，與會員積分相關條款及細則的權利，毋須另行通知。

如有任何爭議，我們保留最終決定權。 a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.